We package our plants with love and care and send them on their way to you with our trusted carrier ‘Aramex’- so once it has left our shop, we are not liable for any delays or damages to your plants. All our plants leave the nursery healthy and disease free.
Shipping is at your own risk.
What if my plant arrives damaged?
No matter how carefully we pack our boxes, the shipping process is not always gentle. If plants are damaged in transit, we will happily work with you to find an appropriate solution. It is our goal for you to be happy!
Please examine your order for issues upon arrival and send photos of the item(s) as soon as possible and within 3 days of receiving your package if there is a problem. We will reply with next steps.
Due to the sensitive nature of live plants, we do not accept returns on any plants. Please contact us if you have any concerns about your order.
Please retain any damaged items and original packing materials until receiving further instructions. It is a requirement for lodged freight damage claims.
Please note, shipping fees are non-refundable.
Why does my plant look different from the website?
The photos on our website are of mature plants or their flowers and fruit they are not a depiction of the young plants in pots. We endeavour to make the information about our plants and their growing conditions as accurate as we can. We cannot be held responsible for plant choices made solely on that information. We suggest consulting other sources of information. Descriptions are largely based on our experience of growing in Central Hawke’s Bay in our micro-climate and soils. Soil and climate conditions are extremely variable even in our own small region. Please choose plants carefully for your specific climate and soil- we are happy to advise.
Prices, availability, and sales
All prices are in NZ dollars. We will endeavour to keep our freight prices as listed on our website up to date. They are however subject to change by our freight company. Because we add freight manually to your order any changes will be notified, so you as the customer are able to choose whether to go ahead with your order. We regularly update stock numbers on our website. As we also operate an onsite shop it is not always possible to update product availability in real time. If we are unable to full your order as requested, we will let you know as soon as possible.
Orders can be cancelled up until they leave our nursery. We can then refund you the full plant costs that were paid. It may not be possible to refund the shipping costs as once we have printed the shipping labels, we are unable to obtain a refund from our carrier.
Billing and freighting information
You agree to provide accurate, and complete purchase and address information for the purposes of ensuring timely and accurate delivery of your plants. this is particularly important for rural addresses where longer delivery times are expected.
We also ask that you pay for your order upon receipt of your invoice. If for some reason you have not received the invoice, please check your junk or spam folder. If it is still not there, contact us to enquire.
We may not be able to hold your order if it goes unpaid for more than 4-5 days after the invoice has been sent unless you have arranged something with us.